Delivery


FULL SERVICE delivery and setup is included with all deliveries. Please have the room cleared and ready for the product at the time of delivery. Old furniture can be moved for an additional charge.

Order Time


Due to Covid, most shipments will take between 4-12 weeks.  Please call/text 440-299-7932 for an estimated shipping time before placing your order or you can also email us at sales@fwohio.com.

Statement From FWO Owner

Order Status


To check status on your order, call or text 440-299-7932. You may also submit a request here.

Refunds


Before delivery or pickup: Cancel any time for a full refund.

After delivery or pickup: Product can be returned for a full refund for up to 7 days. FWO does not charge a restocking fee on product returned within 7 days. If the product has been loaded on a FWO truck and brought to your residence, delivery charges are not refunded.

Pickup


Customer is responsible for securing product to their vehicle when picking up. Product will be built at no charge if requested.

FWO Customer Pickup Instructions

Warehouse Location: 7471 Tyler Blvd, Unit M

Look for Fast Signs / Affordable Uniforms in front of the building. FWO is in the back.

Pickup Hours

Monday 1PM-5PM
Tuesday 1PM-5PM
Wednesday Closed
Thursday 1PM–5PM
Friday 1PM–5PM
Saturday 11AM-3PM
Sunday Closed

***Pull to the office side of the warehouse, go in FWO CPU door and ring bell***

1) Balance must be paid before pickup can be scheduled.
2) Please have a copy of your invoice ready. A picture of the invoice on a phone will also work.
3) Please bring help to load the item in vehicle.
4) Customer must bring their own straps/ropes to secure product and blankets to protect assembled product. Furniture Warehouse Ohio employees are not permitted to secure product to vehicle.
5) Please prep vehicle for loading before getting to warehouse.
6) Measure vehicle to make sure product will fit. Furniture Warehouse Ohio is not responsible for any damage to vehicle.
7) Customer is responsible to bring merchandise back for any exchanges or refunds. Damage must be reported within 24 hours.
8) For safety, please keep children and pets in vehicle.

Warranty


Furniture Warehouse honors all factory warranties. A service tech will be sent to the customers home at no charge if the product is under warranty. This applies to local delivered goods only. If the product is moved outside of Furniture Warehouse’s service area or from the original delivery address, the warranty is void.