White glove delivery
In-home delivery, assembly, and removal of the trash. Old products can be moved outside for an additional $10 per piece if paid for at the time of purchase. We do not take away any old product, sorry!
The item is dropped off in a box or factory packaging. Assembly is required.
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Before delivery or pickup: Cancel any time for a full refund.
After delivery or pickup: Product can be returned for a full refund for up to 7 days. FWO does not charge a restocking fee on product returned within 7 days. If the product has been loaded on a FWO truck and brought to your residence, delivery charges are not refunded.
Customer is responsible for securing product to their vehicle when picking up.
Pick up product can be assembled for $10 each piece if noted at the time of purchase.
FWO Customer Pickup Instructions
Warehouse Location: 7471 Tyler Blvd, Unit M
Look for Fast Signs / Affordable Uniforms in front of the building. FWO is in the back.
***Pull to the office side of the warehouse, go in FWO CPU door and ring bell***
1) Balance must be paid before pickup can be scheduled.
2) Please have a copy of your invoice ready. A picture of the invoice on a phone will also work.
3) Please bring help to load the item in vehicle.
4) Customer must bring their own straps/ropes to secure product and blankets to protect assembled product. Furniture Warehouse Ohio employees are not permitted to secure product to vehicle.
5) Please prep vehicle for loading before getting to warehouse.
6) Measure vehicle to make sure product will fit. Furniture Warehouse Ohio is not responsible for any damage to vehicle.
7) Customer is responsible to bring merchandise back for any exchanges or refunds. Damage must be reported within 24 hours.
8) For safety, please keep children and pets in vehicle.
Furniture Warehouse honors all factory warranties. A service tech will be sent to the customers home at no charge if the product is under warranty. This applies to local delivered goods only. If the product is moved outside of Furniture Warehouse’s service area or from the original delivery address, the warranty is void.