Order Info

Delivery

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White glove delivery

In-home delivery, assembly, and removal of the trash. Old products can be moved outside for an additional $10 per piece if paid for at the time of purchase. We do not take away any old product, sorry! Additional charges may apply for multiple flights of stairs.

Curbside delivery

The item is dropped off in a box or factory packaging. Assembly is required.

Curbside is not available on closeouts.

Order Time

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Out of stock product can take anywhere from 1-4 weeks to 1-3 months. Please reach out to our staff before purchasing and we can provide you with a better time frame. Call/text 440-373-1061 or email sales@fwohio.com for more information. We have seen a huge improvement recently in sofas, loveseats, sectionals, recliners, and mattresses.

We also have a huge selection of in stock product that can be delivered in 3-7 days or picked up in 1-2 days. We have a special section for “in stock only” product on our website.

Click HERE to view our in stock product.

What if your ordered item does not make it on time?

You can cancel at any time for a full refund.

If your order is delayed one day or more over the quoted time frame, we will refund 10% of the delayed product price.

**Please Note** We do not receive any compensation for the delayed products from the factories. All compensation we give our customers comes solely from our funds. Due to our low margins, 10% is the absolute best we can offer. Thank you for your understanding!

Order Status

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To check status on your order, call or text 440-373-1061. You may also submit a request here.

Refunds

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Before delivery or pickup: Cancel any time for a full refund.

After delivery or pickup: Product can be returned for a full refund for up to 7 days. FWO does not charge a restocking fee on product returned within 7 days. If the product has been loaded on a FWO truck and brought to your residence, delivery charges are not refunded.

Pricing subject to change without notice. If there are any pricing errors, a full refund will be given to the customer.

Pickup

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Customer is responsible for securing product to their vehicle when picking up.

Pick up product can be assembled for $15 each piece if noted at the time of purchase.

FWO Customer Pickup Instructions

Warehouse Location: 7509 Tyler Blvd, Mentor

Look for the FWO pick up center sign.

1) Balance must be paid before pickup can be scheduled.
2) Please have a copy of your invoice ready. A picture of the invoice on a phone will also work.
3) Please bring help to load the item in vehicle.
4) Customer must bring their own straps/ropes to secure product and blankets to protect assembled product. Furniture Warehouse Ohio employees are not permitted to secure product to vehicle.
5) Please prep vehicle for loading before getting to warehouse.
6) Measure vehicle to make sure product will fit. Furniture Warehouse Ohio is not responsible for any damage to vehicle.
7) Customer is responsible to bring merchandise back for any exchanges or refunds. Damage must be reported within 24 hours.
8) For safety, please keep children and pets in vehicle.

Warranty

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Furniture Warehouse honors all factory warranties. A service tech will be sent to the customers home at no charge if the product is under warranty. This applies to local delivered goods only. If the product is moved outside of Furniture Warehouse’s service area or from the original delivery address, the warranty is void.