Order Info

Delivery

White glove delivery

White Glove delivery is the ideal choice for deliveries that demand not only placement, unpacking and debris removal, but up to 30 minutes of light assembly.* An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want. Delivery starts at $99. Ask an associate for details.

Please note: This service includes carrying the product up to two flights of stairs from the building threshold (4-15 steps = 1 flight). Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

Inspect your order for damage or missing parts! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.

*In all cases the shipper will not hook up any electrical or component wires. It is important for you to inspect your shipment carefully!

Check Delivery / Setup Availability & Price

Order Time

Out of stock product can take anywhere from 1-4 weeks to 1-3 months. Please reach out to our staff before purchasing and we can provide you with a better time frame. Call/text 440-373-1061 or email sales@fwohio.com for more information. We have seen a huge improvement recently in sofas, loveseats, sectionals, recliners, and mattresses.

We also have a huge selection of in stock product that can be delivered in 3-7 days or picked up in 1-2 days. We have a special section for “in stock only” product on our website.

Click HERE to view our in stock product.

What if your ordered item does not make it on time?

You can cancel at any time for a full refund.

If your order is delayed one day or more over the quoted time frame, we will refund 5% of the delayed product price.

**Please Note** We do not receive any compensation for the delayed products from the factories. All compensation we give our customers comes solely from our funds. Due to our low margins, 5% is the absolute best we can offer. Thank you for your understanding!

Order Status

To check status on your order, call or text 440-373-1061. You may also submit a request here.

Pricing Policy

Prices subject to change without notice.

Pickup

Customer Pick Ups

Please confirm whether you are picking up at our Maple Heights warehouse or our Mentor showroom.

Thousands of items are in stock at our Maple Heights warehouse. Pickup at the Mentor showroom is available by request only.

Purchase in-stock items before 1:00 PM Tuesday–Sunday for same-day pickup.

Customer Pick Up Center

14301 Industrial Ave N
Maple Heights, OH 44137

Store Hours

  • Monday Closed
  • Tuesday Closed
  • Wednesday 10AM-4PM
  • Thursday 10AM-4PM
  • Friday 10AM-4PM
  • Saturday 10AM-4PM
  • Sunday 10AM-4PM

Warranty

Furniture Warehouse honors all factory warranties. A service tech will be sent to the customers home at no charge if the product is under warranty. This applies to locally delivered goods only. If the product is moved outside of Furniture Warehouse’s service area or from the original delivery address, the warranty is void.

If a product is out of warranty or did not come with a warranty, service is still available for a fee.

Click here to make a warranty claim or to request a quote

Different types of warranty:

Each manufacturer we carry offers different warranties ranging from 1 year to 20 years. Contact our showroom for more information on each manufacture we offer. Other than mattresses, all warranties are for service of product only and not replacement.

Below is a brief overview of our standard warranty policies:

Items without warranty: Closeouts, hot-buy or as-is product (red and pink tags in store).

1-year standard warranty: Comes free of charge on all regular product (green tag in store).

5-year service warranty: Available for an additional fee on sofas, sectionals and recliners.

What is covered by service warranty:

  • Rips, cuts, burns on fabric and leather
  • Frame damage such as broken boards, springs, webbing, reclining mechanisms
  • Cushions sagging beyond normal break in
  • Product will be serviced up to 3 times on the same issue

What is not covered by service warranty:

  • Stains
  • Pet damage (jaws and claws)
  • Service warranty is voided if furniture is moved from address on sales receipt